• I haven’t received my tickets! First, check your spam! If you have no luck there, contact your ticket provider directly (SEE Tickets is our primary provider). Have all of your booking information ready, and they will be able to send you your tickets.
• Are chairs provided? Yes! Leave yours at home; our fully seated arena awaits.
• Is the event outdoors? The event is totally outdoors - please dress accordingly!
• It’s outdoors, can I smoke? We have dedicated smoking areas with ashtrays provided, and the seated arena is a no-smoking (or vaping!) zone.
• Is there an age limit? Our shows carry an age limit of 16+. Under 18s must be accompanied by an adult; please bring ID if you’re concerned. You may be refused entry to the arena if our staff think you are under 16. Please note that this policy also applies to babies. 
• You’re sold out! Where can I apply for returns? Check SEE tickets fan-to-fan resale and Twickets. Do not buy tickets from external sources as they may not be accepted at the door
• I need to organise the babysitter - what exact time is my favourite comedian performing? We do not give out specific timings of comedians: we estimate that our multi-bill shows last approximately 2.5 hours.
• Can I bring my dog/cat/parrot? Unfortunately not. Assistance animals are welcome, but please contact our access team so we can help you select the best seats.
• I have booked for more than one show in a day - do I have to queue again? Nope! You’ll need to vacate the arena whilst we prepare it, but you can stay in the festival ready for your next show. Please make sure our staff scan your ticket for your next show! 
• I’m running late. Is this a problem? Latecomers may have to wait until the next interval to take their seats. Our gates close at 9.30 pm.
• Can I bring my own water into the event? Yes, but please use a transparent container to help speed up our security checks. Tap water is available for free at the bar. 
• Can I bring a picnic? Afraid not. We ask you not to bring food or drink into the event; if you do, you will be asked to leave it outside. Please contact our access team if you need to bring in your own food or drink and wish to request an exemption to our policy. 
• What about a bag? We ask that bags be smaller than A4. Bags must be kept in your possession at all times, and we do not have a cloakroom. 
• Cash or card? We are operating a cashless event. All walk-up ticket bookings must be made online via our website, and our bars only accept cards.
• Oh no! I dropped my hat! Do you have a Lost and Found? We certainly do; we’ll keep any items found until Monday, 3rd August. Any items of high value (credit/debit cards/wallets/keys/jewellery/phones) will be taken to Charing Cross Police Station. Please email us to find out if we have your lost item. 

• The lineup of my show has changed - can I get a refund? We make every endeavour to deliver the original bill, and thankfully, most of the time we do! Unfortunately, there are times when an act simply cannot fulfil their booking. On these rare occasions, we guarantee to replace them with another amazing act.

  If you still have a query, please contact us.

Weds-Fri
Gates open at 6 pm. Show ends 10.15 pm (approx)

Sat-Sun
Early show, Gates open 1.30 pm. Show ends 5.30 pm (approx)
Late show, Gates open 6.15 pm. Show ends 10.15 pm (approx)

If you would like to attend the comedy festival in a large group, in order to ensure you are seated together, please contact us.

Laughterama strives to be accessible and inclusive. Our accessible seating is available to book via our booking page. These seats are at the ends of the aisles. We are aware these may not suit everyone, so please do reach out to our access team, who will be happy to advise.

• We offer a limited number of complimentary essential companion tickets for those who cannot attend the event on their own.
• If needed, you can avoid the queue system and enter via our access gate.
• The access toilet does not require a RADAR key and is approximately 50m from the access seating.
• Assistance animals are permitted: please contact us in advance if you will be bringing an assistance animal so that we can make appropriate arrangements.
• Blue Badge holders can park for free without a time limit in residents' parking areas. For more information, visit the City of Westminster or bluebadgeparking.com. Please note that this parking is not affiliated with the event.
• There are cobbles from the entrance up to the seating area. All cables will be covered with ramps. 
• There are flashing lights but no strobe effects. Haze is used throughout the performance. 
• If you have a medical reason to bring your own food or drink to the event, please get in touch to let us know so that we can facilitate this.
• If you need a quiet space away from the arena during your time at the event, please speak to any member of staff who will be happy to assist you.
• Our chairs are Samsonite chairs with dimensions: 0.5m x 0.5m, without armrests. 

If you require any more information, please email our access team, who will be happy to help, or contact SEE Customer Services.

We’re looking for enthusiastic and dedicated individuals to join our Front of House and Bar teams. If you’re interested in finding out more pop us an email, along with your CV, and we’ll be in touch soon!